Return & Refund Policy

📋Our Promise to You

At Buddha Ratana, we are committed to delivering heritage-quality grains in perfect condition. Every pack leaves our facility vacuum-sealed, lab-tested, and quality-checked. But if something doesn't meet your expectations, we will fix it — no questions asked.

✅What Can Be Returned

We accept returns in the following situations:

* Returns must be raised within 7 days of delivery. Product must be in its original packaging.

🔄How to Raise a Return

The process is simple. We do not make you fill out long forms. A WhatsApp message with a photo is enough.

💰Refunds & Timeline

Refund Modes

• UPI / Bank Transfer — Full refund within 5–7 business days after approval.
• Credit / Debit Card — 7–10 business days depending on your bank.
• Net Banking — 5–7 business days.
• Cash on Delivery orders — Refunded via NEFT / bank transfer. Please share account details over WhatsApp.
• Store Credit — If you prefer, we can add the amount as store credit for your next order — processed within 24 hours.

📦Damaged or Wrong Items

If your order arrives damaged, opened, or you receive the wrong product — this is entirely on us. We handle these cases with highest priority.

• Contact us within 48 hours of delivery for damaged / wrong orders (WhatsApp photo required).
• We will arrange a free pickup at our cost — you do not need to pay for return shipping.
• A replacement ships within 48 hours of confirmation, or a full refund is processed immediately.
• You may be asked to share an unboxing video or packaging photo to help us trace the issue.

🔁Exchanges

We currently do not offer direct product exchanges (e.g. swapping 500g for 1kg of the same product). However, we can:

• Process a return and refund for the original order.
• You can then place a new order for the desired product.
• Or we can issue store credit equal to your order value for use on any future purchase.

If you wish to upgrade to a larger pack, reach out on WhatsApp and we will see what we can do — we always try to be flexible.

⚠️Exceptions & Non-Returnable Items

The following are not eligible for return or refund:

• Products that have been opened, used, or partially consumed (except quality/damage claims).
• Returns raised after 7 days from the delivery date.
• Products where the seal or packaging has been tampered with by the customer.
• Promotional, free, or gift items included in an order.
• Orders where delivery was refused without reason at the doorstep.

💬Contact Us for Returns

We do not make returns complicated. A single WhatsApp message with your order ID and the issue is enough to get started. Our team responds within 2 hours on weekdays.