Legal

Privacy Policy

We respect your privacy and protect your data. Here is exactly what we do — and do not do — with your information.

Last updated: 1 June 2026 · Effective: 1 June 2026
In This Policy
📋 Introduction
📥 Data We Collect
🎯 How We Use It
🤝 Who We Share With
🍪 Cookies
✅ Your Rights
🔒 Data Security
👶 Children's Privacy
🔄 Policy Changes
💬 Contact DPO

📋Introduction

Buddha Ratana ("we", "our", "us") is operated by Samp India Trade, 502 South Ex Tower, New Delhi — 110049. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or place an order with us.

✦

We do not sell your personal data to third parties. We do not use your data for profiling or automated decision-making. We collect only what is necessary to process your order and improve your experience.

By using our website or placing an order, you agree to this policy. If you have any questions, contact us at sampindiatrade@gmail.com.

📥Data We Collect

Data TypeWhat We CollectRequired?
IdentityName, email address, phone numberYes
DeliveryShipping address, city, pin code, stateYes
PaymentPayment confirmation (we do NOT store card details — handled by Razorpay)Yes
OrderProducts ordered, quantities, order historyYes
TechnicalIP address, browser type, device type, pages visitedNo
MarketingEmail/WhatsApp opt-in preferencesNo

We do not collect: Aadhaar / PAN numbers, biometric data, political opinions, or health information (unless voluntarily shared to support a return/refund claim).

🎯How We Use Your Data

  • Order processing: To confirm, pack, dispatch, and deliver your order.
  • Communication: Order confirmation, dispatch notification, delivery updates via SMS, email, or WhatsApp.
  • Customer support: To resolve queries, returns, or complaints.
  • Fraud prevention: To detect and prevent fraudulent transactions.
  • Legal obligations: Invoicing, GST compliance, record-keeping as required by Indian law.
  • Marketing (opt-in only): Product updates, offers, and new arrivals — only if you have subscribed to our newsletter or WhatsApp list. You can opt out at any time.
🚫

We do not use your data for: targeted advertising on third-party platforms, behavioural profiling, or selling to data brokers.

🤝Who We Share Your Data With

We share your data only with parties who help us fulfil your order. We do not sell your data.

  • Courier partners (Delhivery, Blue Dart, Xpressbees via Shiprocket) — your name, address, and phone for delivery.
  • Razorpay — payment processing. They are PCI-DSS compliant and handle card data under their own privacy policy.
  • Shiprocket — our logistics management platform. Receives order and delivery data.
  • Google Analytics — anonymised, aggregated website traffic data (no personal details).
  • Legal authorities — if required by Indian law, court order, or fraud investigation.

All third-party service providers are contractually bound to protect your data and use it only for the purpose we share it for.

🍪Cookies & Tracking

Our website uses minimal cookies to function correctly and understand aggregate traffic patterns.

Cookies we use:

  • Essential cookies — required for the website to function (cart, session, login). Cannot be disabled.
  • Analytics cookies — Google Analytics to understand which pages are popular (no personal data). You can opt out via your browser settings or Google's opt-out tool.
  • WhatsApp widget — a session cookie if you interact with the chat button.

We do not use: Facebook Pixel, TikTok Pixel, or any advertising retargeting cookies on this website.

You can manage or delete cookies at any time through your browser settings. Disabling essential cookies may affect website functionality.

✅Your Rights

Under the Digital Personal Data Protection Act, 2023 (India) and applicable privacy laws, you have the following rights:

📄
Right to Access

Request a copy of all personal data we hold about you.

✏️
Right to Correct

Request correction of inaccurate or incomplete personal data.

🗑️
Right to Erase

Request deletion of your personal data, subject to legal obligations.

🚫
Right to Object

Object to processing of your data for direct marketing purposes.

📦
Right to Portability

Receive your data in a machine-readable format.

📧
Right to Unsubscribe

Opt out of marketing emails or WhatsApp messages at any time.

To exercise any of these rights, email us at sampindiatrade@gmail.com with the subject line "Privacy Request". We will respond within 30 days.

🔒Data Security & Retention

How We Protect Your Data

  • All data is transmitted over HTTPS / SSL encryption.
  • Payment data is handled exclusively by Razorpay (PCI-DSS Level 1 certified) — we never see your card or UPI details.
  • Our systems are hosted on secure, access-controlled infrastructure.
  • Internal access to customer data is limited to staff who need it to process your order.

How Long We Keep Your Data

  • Order data — retained for 7 years as required for GST / tax compliance.
  • Marketing preferences — retained until you unsubscribe.
  • Technical / analytics data — retained for 26 months in anonymised form.
  • Deleted accounts — personal data purged within 30 days of a deletion request (except where legally mandated to retain).

👶Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at sampindiatrade@gmail.com and we will delete it promptly.

🔄Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Update the "Last updated" date at the top of this page.
  • Notify registered customers by email if the changes are material.

Your continued use of our website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

💬Data Protection Contact

For any privacy-related queries, data access requests, or concerns:

Privacy question?

We take your privacy seriously and respond to all queries within 5 business days.